Customer Protection
Grievance Redressal Mechanism
How customer complaints are escalated, investigated, and resolved promptly.
Naman Dixit Electronics is committed to addressing every customer concern transparently and swiftly. In accordance with consumer protection guidelines applicable to e-commerce entities in India, we have designated an official Grievance Officer to oversee unresolved complaints.
Designated Grievance Officer
Scope of Grievances
- Unresolved issues regarding order dispatch, delivery tracking, or package condition.
- Discrepancies in billing, online payment deduplication, or transaction confirmations.
- Escalated disputes relating to product replacement, return authorization, or refunds.
- Inquiries regarding user privacy, stored contact information, or security policies.
Redressal SLA
Resolution Timelines
PHASE 1
Acknowledgement
We officially acknowledge receipt of your complaint within 48 hours.
PHASE 2
Investigation
Our Grievance Officer reviews courier telemetry, order details, and item status.
PHASE 3
Full Resolution
Complete resolution and settlement provided within 7–10 business days.