Customer Protection
Refund & Return Policy
Straightforward 7-day returns, replacements, and quick refund settlements.
1. 7-Day Return & Replacement Window
You may request a return or replacement within 7 days of the delivery date. Items must be in their original condition, unused, with brand packaging and accessories included.
2. Transit Damage or Wrong Item
In the unlikely event that an item arrives physically damaged or is different from what you ordered, notify us within 48 hours of delivery. We will immediately arrange a priority replacement or issue a 100% full refund with zero return fees.
3. Refund Processing Timeline
Once approved, refunds are credited back to your original source of payment (UPI, Net Banking, or Credit/Debit Card) within 5–7 business days.
4. How to Initiate a Return
Contact our support team with your order number and brief description of the issue:
Helpline: +91 74519 13322
Support Email: sivoxlabs@gmail.com
Business Hours: Monday – Saturday, 9:30 AM – 7:30 PM IST